Privacy Policy

1. Introduction

This Privacy Policy explains how ROOPLEX LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website and services (“Services”).

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using Rooplex, you agree to the practices described in this policy.

2. Data We Collect

2.1 Information you provide

• Account details (name, email, password)
• Business information
• Profile content (images, descriptions, documents)
• Payment information (processed by third-party providers)

2.2 Automatically collected data

• IP address
• Browser type
• Device information
• Usage data (pages visited, actions taken)

2.3 Third-party data

• Companies House information
• Payment processors
• Review submissions

3. How We Use Your Data

• Provide and maintain the Rooplex platform
• Verify business identities
• Generate Trust Scores
• Process payments and subscriptions
• Improve our Services
• Communicate with you
• Prevent fraud and misuse
• Comply with legal obligations

4. Legal Basis for Processing

• Contract – to provide our Services
• Consent – for optional features
• Legitimate interests – platform security, analytics, fraud prevention
• Legal obligation – compliance with UK law

5. Sharing Your Data

We may share data with:

• Payment processors (e.g., Stripe)
• Hosting providers
• Analytics services
• Verification partners
• Law enforcement (where required)

We never sell your data.

6. Data Retention

We retain data only as long as necessary for:

• Providing the Services
• Legal compliance
• Resolving disputes

You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Data portability

Contact us to exercise these rights.

8. Cookies

We use cookies to improve your experience. See our Cookie Policy for details.

9. Security

We use industry-standard security measures to protect your data. However, no system is completely secure.

10. Contact

For privacy enquiries:

Email: privacy@rooplex.co.uk

Phone: 0333 3398872

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ